At Ectra, we take your privacy seriously and are committed to protecting it. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, Ectrawood.com.
Information We Collect:
We may collect personal information, such as your name, email address, phone number, and billing information when you place an order on our website. We may also collect non-personal information, such as your IP address, browser type, and operating system when you visit our website.
Use of Information:
We use the personal information we collect to process your orders, communicate with you about your orders, and provide you with information about our products and services. We may also use your information to improve our website and customer service and to personalize your experience on our website.
Security of Information:
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet is 100% secure.
Cancellations
Cancellations are only accepted within 24 hours of placing an order. After this time period, orders cannot be canceled or refunded due to the customized nature of our products.
Refund / Exchange
We do not accept returns or exchanges. However, in the rare case that a refund is approved, it will be issued in the form of store credit only. Shipping costs are non-refundable.
Damages & Issues
We kindly request that you carefully inspect your order upon delivery and notify us immediately if the item is defective, damaged, or incorrect. We will assess the issue and take the necessary steps to rectify it. Please note that any items found broken or missing after 48 hours of delivery will not be eligible for replacement or refund. However, to ensure customer satisfaction, we provide a 1-year warranty on all our products and after-sales maintenance services are available at additional charges. Our commitment is to provide the best possible products and services to our customers.
We take great pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. If you have any questions or concerns about your order, please do not hesitate to contact us and we will do our best to assist you.
Sale Refund/Exchange
We do not accept returns or exchanges on any clearance or sale items, as these items are considered final sales.
Information We Collect:
We may collect personal information, such as your name, email address, phone number, and billing information when you place an order on our website. We may also collect non-personal information, such as your IP address, browser type, and operating system when you visit our website.
Use of Information:
We use the personal information we collect to process your orders, communicate with you about your orders, and provide you with information about our products and services. We may also use your information to improve our website and customer service and to personalize your experience on our website.
Security of Information:
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet is 100% secure.
Cancellations
Cancellations are only accepted within 24 hours of placing an order. After this time period, orders cannot be canceled or refunded due to the customized nature of our products.
Refund / Exchange
We do not accept returns or exchanges. However, in the rare case that a refund is approved, it will be issued in the form of store credit only. Shipping costs are non-refundable.
Damages & Issues
We kindly request that you carefully inspect your order upon delivery and notify us immediately if the item is defective, damaged, or incorrect. We will assess the issue and take the necessary steps to rectify it. Please note that any items found broken or missing after 48 hours of delivery will not be eligible for replacement or refund. However, to ensure customer satisfaction, we provide a 1-year warranty on all our products and after-sales maintenance services are available at additional charges. Our commitment is to provide the best possible products and services to our customers.
We take great pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. If you have any questions or concerns about your order, please do not hesitate to contact us and we will do our best to assist you.
Sale Refund/Exchange
We do not accept returns or exchanges on any clearance or sale items, as these items are considered final sales.
